The ironies of small business and democracy
One of the great ironies is that while businesses flourish in a democracy, a business cannot flourish as a democracy. … Read More →
View ArticleDon’t just manage change – lead it!
“There is a time for everything, and a season for every purpose under heaven.” On its face, this well-known King … Read More →
View ArticleIntegrity has no need of rules
While talking with an attorney friend of mine, our topic of discussion was about professional behavior in the marketplace. She … Read More →
View ArticleSeeking the essence of entrepreneurship
Ever wonder what makes an entrepreneur decide when to take a risk? Examples of entrepreneurial risk-taking range from the calculated … Read More →
View ArticleThe greatest challenges of small business owners today
Ask any small business owner how business is and even those who honestly report, “It’s great!” will also likely say, … Read More →
View ArticleWho made a difference in your life?
The following quizzes, and the subsequent paragraph, are attributed to the late Charles Schultz, creator of the comic strip, Peanuts. … Read More →
View ArticleConverting to a new kind of quality in the Age of the Customer
Successful customer service is the process of delivering value to a customer in exchange for payment. Surely this is the … Read More →
View ArticleThe Blasingame Translator for Small Businesses and Banks
Once upon a time, a storm caused two ships to sink in the same area. All on board were lost … Read More →
View ArticleWhy trust is a best business practice
Are you familiar with the term “dysfunctional family?” The simple definition is, a family whose members don’t work and play … Read More →
View ArticleSustain Outrageous Success with the Golden Triplets
Once upon a time, consumers enjoyed what I call The Golden Age of Customer Service. Alas, based on current research, … Read More →
View ArticleAre you asking the Outsourcing Power Question?
Biutou Doumbia lives in a tiny village in Mali, in western Africa. She and her family live in poverty, very … Read More →
View ArticleSmall business lessons from big business mistakes
Here is a true story from which several business lessons can be learned. A while back, I needed to reach … Read More →
View ArticleFour IP questions to tell if you get it
One of the most interesting aspects of the marketplace is the evolution of how businesses leverage assets. For most of … Read More →
View ArticleWhen trust is a best practice, profit margins increase
Few contemporary prophecies have stood the test of time better than this one by John Naisbitt, from his 1982 watershed … Read More →
View ArticleThe wonderful world of small business niches
One of the things Sears Roebuck is famous for is their Craftsmen tools, especially their mechanical socket wrenches. Once, while … Read More →
View ArticleDiaper Changing Stuff (DCS): Five critical questions for startups and veterans
Small business owners have to deal with two universes every day: the Marketplace, and what I call, the Diaper Changing … Read More →
View ArticleWhy strategic alliances are a 21st century imperative
In the 1990s, when I began thinking about how to help entrepreneurs prepare for the 21st century, I condensed the … Read More →
View ArticleFour letters from your big customers
Consider the ancient proverb: “Any chain is only as strong as its weakest link.” This is about four letters with … Read More →
View ArticleTwo reasons quality service can take you down
Successful customer service is the process of delivering value to customers in exchange for payment. Surely this is the prime … Read More →
View ArticleWhat Macy’s and Sears didn’t know about barbells
The American retail industry has been going through a major shift in recent years, but very recently we’re seeing increasing … Read More →
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