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Channel: Management – The Age of the Customer – by Jim Blasingame
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Small business lessons from big business mistakes

Here is a true story from which several business lessons can be learned. A while back, I needed to reach … Read More →

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Four IP questions to tell if you get it

One of the most interesting aspects of the marketplace is the evolution of how businesses leverage assets. For most of … Read More →

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When trust is a best practice, profit margins increase

Few contemporary prophecies have stood the test of time better than this one by John Naisbitt, from his 1982 watershed … Read More →

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The wonderful world of small business niches

One of the things Sears Roebuck is famous for is their Craftsmen tools, especially their mechanical socket wrenches. Once, while … Read More →

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Diaper Changing Stuff (DCS): Five critical questions for startups and veterans

Small business owners have to deal with two universes every day: the Marketplace, and what I call, the Diaper Changing … Read More →

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Why strategic alliances are a 21st century imperative

In the 1990s, when I began thinking about how to help entrepreneurs prepare for the 21st century, I condensed the … Read More →

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Four letters from your big customers

Consider the ancient proverb: “Any chain is only as strong as its weakest link.” This is about four letters with … Read More →

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Two reasons quality service can take you down

Successful customer service is the process of delivering value to customers in exchange for payment. Surely this is the prime … Read More →

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What Macy’s and Sears didn’t know about barbells

The American retail industry has been going through a major shift in recent years, but very recently we’re seeing increasing … Read More →

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Blasingame’s Three Laws of Aggregation (or Two reasons your small business is...

Sakrete is one of the handiest products ever developed. It’s basically a bag of rocks and sand, but to a … Read More →

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